Inspect all orders at time of delivery to ensure all items ordered were received. All claims of incorrect items must be made within 5 business days to email@example.com. If any tiles are damaged on delivery, an exchange will be made or credit issued. If you incorrectly ordered product, please see below Returns Policy - Returns Request.
Due to the handmade nature of mosaic tile, there may be variations in the shape, color, tone/shade. Upon receipt, please inspect each box prior to installation to verify lot consistency and to ensure acceptable shade variations.
Important note when ordering samples and single tile sheet: *Mosaic tile samples are an approximate size of 4″x6″ and are provided for texture and color reference only. Note: We will not accept returns for any sample orders or 1 tile sheet as 1 tile sheet will also be considered a full sample.
Returns Policy - Damaged Items
We will provide a refund for damaged tiles within 30 days of notification to the same credit card that was used to make the purchase. Note: We will not accept returns for 1 tile sheet as that will be considered a full sample. Please follow these steps carefully.
- You must email firstname.lastname@example.org with the following information:
– Order number
– Amount of sheets you are returning
– Photos of damaged items
- You will receive confirmation within 3 business days. A return label will be sent via the email provided to be placed on return boxes. We will schedule a pickup with UPS to have items returned.
- All damaged returns must be in their original carton and with all original packing material. Credit will not be issued for any tiles that have been altered, painted, stained, glued or in any way worked upon.
- Once we review your return, we will process your refund within 7 business days or ship you the replacement items.
Return Policy - Return Request
If for some reason you receive your order and it is not what you needed, we are happy to accept your return once we are notified within 5 business days of receipt. There will be a 20% restocking fee on all returns and buyer pays return shipping. Note: We will not accept returns for 1 tile sheet as that will be considered a full sample.
Please follow these steps carefully:
1. You must email email@example.com with the following information:
– Order number
– Reason for your return
2. You will receive email confirmation that we have received your request.
3. Merchandise must be returned within 10 days of our email confirmation. All returns must be in their original carton and with all original packing material. Note: It is imperative that all returns are packaged well to avoid breakage. Credit will not be issued for any tiles that have been broken, altered, painted, stained, glued or in any way worked upon.
For your security, please return the package to us by an insured courier (FedEx, UPS or Parcel Post) and retain your receipt. Please make sure the item is insured for the total value of the contents. This will protect you in case your package is lost in transit.
4. Once you schedule you return, you must email us with all tracking information.
5. Once we receive your return, we will email you a credit card authorization form to process the restocking fee. Your refund will be processed within 7 business days of receiving returned merchandise.
Protecting Your Privacy
We strive to ensure the utmost privacy of your personal information and value your trust. We will never sell your personal information to any third parties under any circumstances. Information we collect is your name, billing and shipping address, phone number, email address, and credit card information which is used to provide information about yourself when placing an order or any other request only to complete that request at your satisfaction. The data is stored in a secured database and can only be accessed with personal coded information. If you require to update the information or wish to remove it, you can email us at firstname.lastname@example.org. All requests will be followed up with a confirmation email.
We want you to feel completely secure when ordering from Oceanmosaics.com and our website is equipped with a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.